Contact Us
This page tells you how to reach the editorial team at AU Online Casinos, what we can realistically help with, and where to go instead when your issue sits with a casino, a payment provider or a support service. If you are chasing a stuck PayID withdrawal or a bonus that did not credit, read the section on casino disputes first — that one is not ours to resolve, but we can point you at the right door.
Email us
Write to [email protected]. One email address covers everything: corrections, questions about a review, feedback on an offer you have seen listed, press and partnership enquiries, and privacy requests. Put the subject in the subject line — "correction", "payment issue", "advertising" — and it reaches the right person faster.
We read every message. We do not publish reader emails, and we do not pass your details to the casinos we cover.
What to include
- The page you are writing about, with the heading or URL if you have it.
- The casino brand involved, if any.
- Dates, in AU format (25/09/2026), for anything time-sensitive such as a deposit, a withdrawal request or a bonus expiry.
- Amounts in AUD, and the payment method used — PayID, Neosurf, debit card, bank transfer or e-wallet.
- What you would like to happen: a correction, an explanation, or simply that we log it.
Please do not send account numbers, passwords, BSB details, your PayID identifier, full card numbers or copies of identity documents. We never need them, and we will ask you to delete and resend if you do.
What we can help with — and what we can't
| We can | We can't |
|---|---|
| Correct a factual error on this site | Access, unlock or close your casino account |
| Explain how a bonus term, wagering requirement or withdrawal limit generally works | Release a pending withdrawal or reverse a KYC hold |
| Log your experience with a listed brand so it informs future research | Overturn a casino's ruling on a bonus or a confiscated balance |
| Point you to the regulator, ombudsman or support service that handles your issue | Give legal, financial or tax advice |
| Review a partnership or advertising proposal | Guarantee a listing, a rating or a position in our rankings |
How we make money, stated plainly
AU Online Casinos earns commission when a reader follows a link to a casino and signs up. That is how the site is funded, and you should factor it in when you read anything here. It does not decide the order of the rankings, it does not buy a higher editorial rating, and it does not stop us publishing a limitation. If you think a page reads like an advert rather than an assessment, that is exactly the sort of email we want.
Our editorial ratings are our own judgement, not customer-review scores, and we have not deposited, played or withdrawn at any of these sites. Everything we publish comes from researching and verifying operator terms, licensing information and publicly available sources.
Questions about the brands we list
Most reader emails are about a specific offer. Here is the context we most often have to supply, using the three highest-rated sites in our current PayID-focused list. Every headline offer below is the operator's advertised promotion — always open the terms on the casino's own page before you deposit, because those terms, not our summary, are what binds you.
VegasNow
Our top-rated listing, at 10.0, and the one that generates the most questions — largely because the advertised up to A$8,000 plus 500 free spins is the largest headline figure we list, and readers want to know what "up to" means. It means the maximum is reached only by depositing at the top of the matched tier; a typical first deposit unlocks a fraction of it. The free spins are usually released in daily tranches rather than all at once, and they carry their own wagering and often a cap on what the spin winnings can convert to. Limitation: a bonus of this size comes with a proportionally large playthrough obligation, so the money is not withdrawable for a long time, and a maximum bonus bet rule applies while it is active — breach it and the bonus can be voided.
Wincrown
Rated 9.9, and included because its 250% up to $8,000 plus 400 free spins is structured around a high match percentage rather than a high deposit. That suits smaller AUD deposits better than a flat-match offer. Limitation: the higher the match multiple, the heavier the wagering tends to be, and table games such as blackjack, roulette and baccarat usually contribute far less than pokies towards clearing it — sometimes nothing at all. Check the game-weighting table before you plan how to clear it.
Casea
Also 9.9, with 250% up to AU$4,500 plus 350 free spins — a smaller ceiling than the two above, which some readers prefer because the wagering attached to it is smaller in absolute dollars. Limitation: the lower cap means high-deposit players get proportionally less back, and as with every site on this page, the bonus carries an expiry date; unspent free spins and unmet wagering are forfeited when it passes.
Others in our list
We also cover Kinbet (250% up to A$4,500 plus 350 free spins and a bonus crab), Tower Casino, CoinPoker, Winnerisland, Betninja, CrazyTower and Golisimo. Several of those advertise their welcome offers in euros rather than AUD — Tower Casino, Winnerisland, Betninja and CrazyTower among them. If you hold an AUD account, the value converts at the operator's rate and you may face a currency conversion cost on deposits and withdrawals. Ask the casino's support team to confirm AUD handling in writing before you commit, and tell us if the answer contradicts what we have published.
Payment and withdrawal problems
We cannot move your money, but we can tell you how the process normally runs so you know whether the delay you are seeing is routine. Deposit and withdrawal handling differs by method:
- PayID — a bank-to-bank transfer addressed to a phone number, email or ABN through Australia's New Payments Platform. Deposits typically arrive near-instantly. Payouts back to a PayID or linked account depend on the casino's internal approval queue, not on the rails, so a "pending" status is usually an operator decision.
- Neosurf — a prepaid voucher, deposit-only. You cannot be paid back to a voucher, so you will need to nominate a bank account or e-wallet for withdrawals.
- Debit and credit cards — note that Australian law restricts the use of credit cards for some forms of online gambling, and many banks decline gambling transactions outright. A declined card is normally your bank's decision, not the casino's.
- Bank transfer — slowest to land, and subject to business-day processing.
- E-wallets — availability varies by operator and by region, and PayPal in particular is not universally offered to Australian casino customers. Confirm on the cashier page rather than assuming.
Fees, minimum deposits, minimum withdrawal amounts and daily or monthly withdrawal limits are set by each operator and change without notice. Read the cashier terms on the day you transact. If what you find differs from what we have published, email us the screenshot and we will correct the page.
Why a withdrawal stalls
Almost always verification. Casinos are required to confirm identity before paying out, and for larger sums they may run source-of-funds checks. That means photo ID, proof of address and sometimes evidence of where the deposited money came from. Send clear, in-date documents to the casino directly — never to us — and expect the clock to restart if a document is rejected. Unfinished wagering on an active bonus is the other common cause: the balance is locked until the playthrough is met or the bonus is forfeited.
Complaints we can't settle
If you have a genuine dispute with an operator, work through it in order:
- Raise it with the casino's own support channel in writing and keep the ticket reference.
- Escalate through the operator's formal complaints procedure — licensed sites must publish one, including the external body they answer to.
- Take it to the licensing authority named in the casino's footer, or to its nominated alternative dispute resolution service.
- For a payment made from an Australian bank account or card, ask your bank about its own dispute process.
Copy us in at any stage. We cannot adjudicate, but a pattern of unresolved complaints about a brand affects whether it stays on our lists.
Who can contact us about gambling sites
This site is written for adults in Australia. Under the Interactive Gambling Act, it is the operator — not the player — who commits an offence by supplying prohibited interactive gambling services to people in Australia, and offshore online casinos are not licensed by any Australian state or territory to offer casino games here. Accepting Australian customers is not the same thing as being authorised to serve them. Licensed wagering, lotteries and land-based venues are regulated state by state, so what is lawfully available to you varies depending on where you live. We set out the detail in our terms and conditions; nothing on this site is legal advice, and if you need a ruling on your own position, get it from a qualified adviser.
We do not knowingly correspond with anyone under 18, and we will not help with an enquiry about an account held by a minor beyond directing you to the operator and the relevant authority.
If gambling is the problem, not the casino
Some messages we receive are not really about a review. If your gambling has stopped being entertainment, free and confidential help is available in Australia through the national Gambling Help line on 1800 858 858 and its online counselling service, available 24 hours. BetStop, the National Self-Exclusion Register, lets you block yourself from licensed Australian interactive wagering operators in a single registration. Deposit limits, loss limits, cooling-off periods and account closure are available inside most casino accounts, and blocking software can restrict access at the device level. Our responsible gambling guide goes through each of these tools and how they differ.
We are not counsellors and we cannot self-exclude you from anything. Please use the services above rather than waiting on an email from us.
Corrections, press and the people behind the site
Corrections take priority over everything else in the inbox. If a figure, a term or a licensing statement on this site is wrong, tell us what it should be and where you saw the correct version, and we will amend the page and note the date it was checked. Our current fact-check date is 25/09/2026.
Editorial enquiries reach Isla Jennings and the wider team through the same address. If you want to know how we research, rank and rate operators before you write, our about page sets out the method, and readers comparing offers outside the Australian market can see how a different regulatory environment changes things on our non-GamStop casinos guide.
Commercial proposals are welcome, but read the money section above first — we will not sell a rank, a rating or a guaranteed inclusion, and telling us that upfront saves both sides a round of email.